{"id":4195,"date":"2021-10-13T17:02:53","date_gmt":"2021-10-13T16:02:53","guid":{"rendered":"https:\/\/easyflighttraining.com\/?page_id=4195"},"modified":"2026-07-05T09:28:12","modified_gmt":"2026-07-05T09:28:12","slug":"help","status":"publish","type":"page","link":"https:\/\/easyflighttraining.com\/de\/help\/","title":{"rendered":"Hilfezentrum"},"content":{"rendered":"<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><p>Inhaltsverzeichnis:<\/p><nav><ul><li class=\"\"><a href=\"#app\">App<\/a><\/li><li class=\"\"><a href=\"#l\">Statistik und Lernprofil<\/a><\/li><li class=\"\"><a href=\"#account\">Konto<\/a><\/li><li class=\"\"><a href=\"#products\">Fragen zu Produkten und Inhalten<\/a><\/li><li class=\"\"><a href=\"#payment-product-access\">Bezahlung &amp; Zugriff auf das Produkt<\/a><\/li><li class=\"\"><a href=\"#partner\">Kundenzufriedenheit<\/a><\/li><li class=\"\"><a href=\"#pa\">Partner<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"app\">App<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1754564012198\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to download the app?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Du kannst ganz einfach \u00fcber moderne Webbrowser auf unsere App zugreifen (Web-App) oder unsere nativen Apps f\u00fcr iPhone, iPad und Android-Ger\u00e4te herunterladen. <a href=\"https:\/\/easyflighttraining.com\/de\/app\/\" data-type=\"page\" data-id=\"6223\">Erfahre mehr \u00fcber unsere Apps.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754564140501\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Which credentials to use for the app login?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Your existing Easyflight Training account is used for both shop and application.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754564197612\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Which browsers and hardware are compatible?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Products with special hardware requirements are marked as such with further information on product level. Additionally, we have compiled a comprehensive guide on recommendations for hardware and software. <a href=\"https:\/\/easyflighttraining.com\/de\/app\/\" data-type=\"page\" data-id=\"6223\">Inform yourself about compatibility.<\/a><\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"l\">Statistik und Lernprofil<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1773419445270\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Gehen meine App-Statistiken am Ende der Produktnutzungsdauer verloren?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>No. Your statistics and learning progress in the app will remain as long as your account is active. It&#8217;s not bound to an <em>active<\/em> product. This will help you if you want to continue practicing later. However, you can only view these with an active product.\u00a0<a href=\"https:\/\/easyflighttraining.com\/de\/contact\/\" data-type=\"page\" data-id=\"2\">Contact us for early deletion.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754564507987\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to reset my statistics?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Reset your statistics within the application, navigating to the product and hit &#8220;reset statistics&#8221; at the bottom.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"account\">Konto<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1729342549892\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to create an account?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>You can create an account either during checkout or at the\u00a0<a href=\"https:\/\/easyflighttraining.com\/de\/my-account\/\" data-type=\"page\" data-id=\"39\">login page<\/a>. Nutze das Konto sowohl f\u00fcr den Shop als auch f\u00fcr die App.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342581055\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to reset my password?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Change your password from within our app. Have you forgotten your password? <a href=\"https:\/\/easyflighttraining.com\/my-account\/lost-password\/\">Reset your password here.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342677239\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Why do I need an account?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>We offer various products like personal training (on-site) and personalized, digital content. For accessing digital content securely, an <em>individual<\/em> account is mandatory. Guest checkout is, therefore, not possible.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754564474476\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to delete my account?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p><a href=\"https:\/\/easyflighttraining.com\/de\/contact\/\" data-type=\"page\" data-id=\"2\">Reiche einen Antrag auf L\u00f6schung deines Kontos ein.<\/a> Bitte best\u00e4tige, dass alle derzeit aktiven Produkte vorzeitig gek\u00fcndigt werden k\u00f6nnen, ohne dass eine R\u00fcckerstattung erfolgt.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"products\">Fragen zu Produkten und Inhalten<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1729342727149\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Wie stellt man eine Frage vor dem Kauf?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Geh zu unserer <a href=\"https:\/\/easyflighttraining.com\/de\/contact\/\" data-type=\"page\" data-id=\"2\">Kontaktseite<\/a> und w\u00e4hle die gew\u00fcnschte Option aus, um mit uns in Kontakt zu treten. Wir unterst\u00fctzen dich gerne bei deinen individuellen Anliegen.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342703806\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Wie bekomme ich Hilfe zu bestimmten Produkten oder Produktinhalten?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Auf der Produktseite haben wir umfassende Informationen zusammengestellt. Weitere Informationen zu Trainingsanleitungen erh\u00e4ltst du (in der Regel und je nach Produkt) nach dem Kauf in unserer App. Bitte teile uns dein Feedback zum Produkt mit <em>direkt aus der App heraus<\/em>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342739170\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to access digital content?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Unless otherwise described, you receive the content via our app.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342754704\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">When to get access to my digital content?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Sobald deine Zahlung best\u00e4tigt wurde, erh\u00e4ltst du Zugriff. Normalerweise werden Zahlungen innerhalb weniger Sekunden best\u00e4tigt. In seltenen F\u00e4llen kann es ein paar Minuten dauern, bis die Zahlung abgewickelt ist. Wenn du Fragen hast, melde dich bitte bei uns; gib keine zweite Bestellung auf. Bitte \u00fcberpr\u00fcfe deinen E-Mail-Posteingang sorgf\u00e4ltig auf m\u00f6gliche weitere Informationen.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1781340179567\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Welche Sprachen stehen zur Verf\u00fcgung?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Die Benutzeroberfl\u00e4che der App ist derzeit nur auf Englisch verf\u00fcgbar. Die meisten Lerninhalte sind jedoch in mehreren Sprachen verf\u00fcgbar (z. B. Deutsch und Englisch). Bitte schau dir die jeweiligen Produktbeschreibungen im Store an, um zu sehen, welche Sprachen verf\u00fcgbar sind.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"payment-product-access\">Bezahlung &amp; Zugriff auf das Produkt<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1729342818490\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Do my products renew automatically?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>No. We are very transparent and fair in this respect, which our customers appreciate: You buy an access length term (for example 3 months) and pay for it once. After the specified term, access to the products expires. There are no recurring costs (unless explicitly stated otherwise).<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729488852810\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Was passiert, wenn ich ein Produkt zweimal kaufe?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Wir verhindern (in den meisten F\u00e4llen), dass du dasselbe Produkt mehrmals in deinen Warenkorb legst. Sollten dir die angebotenen Laufzeiten jedoch nicht lang genug sein, kannst du das Produkt mehrmals kaufen. Das f\u00fchrt zu einer entsprechend l\u00e4ngeren Laufzeit, wenn du das <em>exact<\/em> same term again. Is there something wrong with your purchase or do you have any further questions? <a href=\"https:\/\/easyflighttraining.com\/de\/contact\/\" data-type=\"page\" data-id=\"2\">Then contact us!<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342825058\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to access my invoice?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Download your invoice from our app.\u00a0Additionally, you should have received a link to your invoice by email after your order is completed.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342842307\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Which payment methods are supported?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Wir unterst\u00fctzen die g\u00e4ngigen Zahlungsmethoden wie Kreditkarten, Debitkarten, SEPA-Lastschrift und PayPal. Bitte schau dir den Bestellvorgang an, da sich die Zahlungsmethoden ohne Vorank\u00fcndigung \u00e4ndern k\u00f6nnen.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342859775\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How long does it take to verify my payment?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>With automated payments through PayPal it should be a matter of seconds. If your product access is not available, check whether your payment was successful. You can do this in your PayPal account, for example. A payment may be delayed due to checks at PayPal or because your account balance is too low. Your product access will start as soon as the payment has been completed. <a href=\"https:\/\/easyflighttraining.com\/de\/contact\/\" data-type=\"page\" data-id=\"2\">Please get in touch with us if you think that something went wrong.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754564245946\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Kann ich den Zugriff auf ein Produkt f\u00fcr einen beliebigen Zeitraum erwerben oder verl\u00e4ngern?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Nein. Wir bieten ausschlie\u00dflich die auf der Produktseite angegebenen Zugangsdauer an. Ein Upgrade, zum Beispiel von 1 auf 2 Monate, ist nicht m\u00f6glich. Wenn du eine Lernphase von zwei Monaten ben\u00f6tigst, w\u00e4hle bitte eine Zugangsdauer von 3 Monaten. Eine Vorbereitungszeit von 3 Monaten hat sich als effektiv erwiesen.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1773418387990\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Wie lange dauert ein Monat Zugang?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Beispiel: Wenn du am 12. Juli um 14:00 Uhr ein Produkt mit einer Laufzeit von einem Monat kaufst, bleibt es bis zum 12. August um 14:00 Uhr g\u00fcltig. Wir z\u00e4hlen die Tage nicht mit, sondern berechnen die Laufzeit immer so, dass sie an demselben Datum in 1, 3 oder 6 Monaten endet.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"partner\">Kundenzufriedenheit<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1773419166546\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Wie beantrage ich eine R\u00fcckerstattung?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>F\u00fcr digitale Produkte sind keine R\u00fcckerstattungen m\u00f6glich. <a href=\"https:\/\/easyflighttraining.com\/terms-conditions\/\" data-type=\"page\" data-id=\"205\">Weitere Informationen findest du in unseren Allgemeinen Gesch\u00e4ftsbedingungen (AGB).<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1773419429219\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">I\u2019m not happy with my purchase.<\/h5>\n<div class=\"rank-math-answer\">\n\n<p><a href=\"https:\/\/easyflighttraining.com\/de\/contact\/\" data-type=\"page\" data-id=\"2\">Please get in touch with us and share your valuable feedback.<\/a>\u00a0We aim for high-quality products and the best service on the market. Customer satisfaction and reputation is our highest good.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"pa\">Partner<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1729342989331\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to apply for becoming a partner?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p><a href=\"https:\/\/easyflighttraining.com\/de\/contact\/\" data-type=\"page\" data-id=\"2\">Please get in touch with us<\/a>. As a partner, you can sell products on our platform and use our technology to deliver in various formats.\u00a0<a href=\"https:\/\/easyflighttraining.com\/de\/partners\/\" data-type=\"page\" data-id=\"344\">View the list of all partners.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729343015254\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Can I track my sales as a partner?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Yes, you can. We have developed a dashboard with detailed information.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729343021195\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to get paid as a partner?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Details will be part of our contract.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>App Statistics and Learning Profile Account Product- and Content-Related Questions Payment &amp; Product Access Customer Satisfaction Partner<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4195","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/easyflighttraining.com\/de\/wp-json\/wp\/v2\/pages\/4195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easyflighttraining.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/easyflighttraining.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/easyflighttraining.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/easyflighttraining.com\/de\/wp-json\/wp\/v2\/comments?post=4195"}],"version-history":[{"count":2,"href":"https:\/\/easyflighttraining.com\/de\/wp-json\/wp\/v2\/pages\/4195\/revisions"}],"predecessor-version":[{"id":72027,"href":"https:\/\/easyflighttraining.com\/de\/wp-json\/wp\/v2\/pages\/4195\/revisions\/72027"}],"wp:attachment":[{"href":"https:\/\/easyflighttraining.com\/de\/wp-json\/wp\/v2\/media?parent=4195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}