{"id":4195,"date":"2021-10-13T17:02:53","date_gmt":"2021-10-13T16:02:53","guid":{"rendered":"https:\/\/easyflighttraining.com\/?page_id=4195"},"modified":"2026-11-04T20:27:09","modified_gmt":"2026-11-04T20:27:09","slug":"help","status":"publish","type":"page","link":"https:\/\/easyflighttraining.com\/es\/help\/","title":{"rendered":"Centro de ayuda"},"content":{"rendered":"<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><p>Table of Contents:<\/p><nav><ul><li class=\"\"><a href=\"#app\">App<\/a><\/li><li class=\"\"><a href=\"#l\">Statistics and Learning Profile<\/a><\/li><li class=\"\"><a href=\"#account\">Account<\/a><\/li><li class=\"\"><a href=\"#products\">Product- and Content-Related Questions<\/a><\/li><li class=\"\"><a href=\"#payment-product-access\">Payment &amp; Product Access<\/a><\/li><li class=\"\"><a href=\"#partner\">Customer Satisfaction<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 id=\"app\" class=\"wp-block-heading\">App<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1754564012198\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to download the app?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>You can easily access our application through modern web browsers (web app) or download our native apps for iPhone, iPad, and Android-powered devices. <a href=\"https:\/\/easyflighttraining.com\/es\/app\/\" data-type=\"page\" data-id=\"6223\">Learn more about our apps.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754564197612\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Which browsers and hardware are compatible?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Products with special hardware requirements are marked as such with further information on product level. Additionally, we have compiled a comprehensive guide on recommendations for hardware and software. <a href=\"https:\/\/easyflighttraining.com\/es\/app\/\" data-type=\"page\" data-id=\"6223\">Inform yourself about compatibility.<\/a><\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 id=\"l\" class=\"wp-block-heading\">Statistics and Learning Profile<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1773419445270\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Will I lose my app statistics at the end of the product access?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>No. Your statistics and learning progress in the app will remain as long as your account is active. It&#8217;s not bound to an <em>active<\/em> product. This will help you if you want to continue practicing later. However, you can only view these with an active product.\u00a0<a href=\"https:\/\/easyflighttraining.com\/es\/contact\/\" data-type=\"page\" data-id=\"2\">Contact us for early deletion.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754564507987\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to reset my statistics?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Reset your statistics within the application, navigating to the product and hit &#8220;reset statistics&#8221; at the bottom.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 id=\"account\" class=\"wp-block-heading\">Account<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1729342549892\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to create an account?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p><a href=\"https:\/\/easyflighttraining.app\/\" target=\"_blank\" rel=\"noopener\">Create your account directly in our app<\/a>. If you don&#8217;t have an account yet and purchase a product from us, an account will be created for you automatically. So please make sure the email address you enter at checkout is correct.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342581055\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to reset my password?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Change your password from within our app. If you&#8217;re logged in, head over to the settings and select the &#8220;reset password&#8221; button. Have you forgotten your password? <a href=\"https:\/\/easyflighttraining.app\/request-reset\" target=\"_blank\" rel=\"noopener\">Reset your password here.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342677239\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Why do I need an account?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>We offer various products like personal training (on-site) and personalized, digital content. For accessing digital content securely, an individual account is mandatory.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754564474476\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to delete my account?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p><a href=\"https:\/\/easyflighttraining.app\/\" target=\"_blank\" rel=\"noopener\">Delete your account directly in our app<\/a>. Head over to your profile, and delete your account. Your account, including learning statistics, will be permanently and irrevocably deleted.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 id=\"products\" class=\"wp-block-heading\">Product- and Content-Related Questions<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1729342727149\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to ask a question before purchase?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p><a href=\"https:\/\/easyflighttraining.com\/es\/contact\/\" data-type=\"page\" data-id=\"2\">Navigate to our contact page<\/a>. You can choose your desired option to get in touch with us. We&#8217;re happy to support you with your individual needs.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342703806\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to get help for specific products or product contents?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>We have compiled comprehensive information on the product&#8217;s page in our shop. Additional information on training guidance will be provided after purchase within our app, e.g. training guides. Please share product related feedback directly from within the app.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342739170\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to access digital content?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Unless otherwise described, you receive the content via our app.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342754704\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">When to get access to my digital content?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>As soon as your payment is verified, you will be granted access. Usually, payments are verified within a few seconds. In rare cases, it may take a few minutes for the payment to go through. If you have any questions, please contact us; do not place a second order. Please carefully review your email inbox for possible further instructions.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1781340179567\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Which languages are available?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>The app interface is available in English, German, Spanish, French, Italian. Most of the learning content is available in multiple languages as well \u2013 keeping the respective languages of the target markets in mind and with a primary focus on English for eBooks. Please check the specific product descriptions in the store for the available languages.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 id=\"payment-product-access\" class=\"wp-block-heading\">Payment &amp; Product Access<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1729342818490\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Do my products renew automatically?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>No. We are very transparent and fair in this aspect, which our customers appreciate: You buy an access length term (for example 3 months) and pay for it once. After the specified term, access to the products expires. There are no recurring costs.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729488852810\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">What happens if I buy a product twice?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Our shop system typically prevents you from adding the same product multiple times to your cart. However, if the terms offered are not long enough for you, you can buy the product more than once. This will result in a correspondingly longer term if you buy the exact same term again. Is there something wrong with your purchase or do you have any further questions? <a href=\"https:\/\/easyflighttraining.com\/es\/contact\/\" data-type=\"page\" data-id=\"2\">Then contact us!<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342825058\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to access my invoice?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Download your invoice from our app.\u00a0Additionally, you receive your invoice by email after your order is completed.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342842307\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Which payment methods are supported?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>We support major payment options, including Credit Card, PayPal, Google Pay, Apple Pay, and many more.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1729342859775\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How long does it take to verify my payment?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>It should be a matter of seconds. If your product access is not available, check whether your payment was successful. Your product access will start as soon as the payment has been completed. <a href=\"https:\/\/easyflighttraining.com\/es\/contact\/\" data-type=\"page\" data-id=\"2\">Please get in touch with us if you think that something went wrong.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754564245946\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">Can I purchase or extend a product access for a custom period of time?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>No. We do only offer access lengths that are visible at the product&#8217;s page. We do not offer upgrades from 1 to 2 month, for example. If you require a learning period of two month, please choose an access length of 3 month. A preparation period of 3 months has proven effective.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1773418387990\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How long is 1 month of access length?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Example: If you purchase a product with a one-month term on July 12 at 2:00 p.m., it remains valid until August 12 at 2:00 p.m. We do not count the days; instead, we always calculate the term as ending on the same date 1, 3, or 6 months in the future.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h2 id=\"partner\" class=\"wp-block-heading\">Customer Satisfaction<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-question-1773419166546\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">How to request a refund?<\/h5>\n<div class=\"rank-math-answer\">\n\n<p>Refunds for digital products are not available. <a href=\"https:\/\/easyflighttraining.com\/terms-conditions\/\" data-type=\"page\" data-id=\"205\">For more information, please see our Terms and Conditions.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1773419429219\" class=\"rank-math-list-item\">\n<h5 class=\"rank-math-question\">I\u2019m not happy with my purchase.<\/h5>\n<div class=\"rank-math-answer\">\n\n<p><a href=\"https:\/\/easyflighttraining.com\/es\/contact\/\" data-type=\"page\" data-id=\"2\">Please get in touch with us and share your valuable feedback.<\/a>\u00a0We aim for high-quality products and the best service on the market. Customer satisfaction and reputation is our highest good.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>App Statistics and Learning Profile Account Product- and Content-Related Questions Payment &amp; Product Access Customer Satisfaction<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4195","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/easyflighttraining.com\/es\/wp-json\/wp\/v2\/pages\/4195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easyflighttraining.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/easyflighttraining.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/easyflighttraining.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/easyflighttraining.com\/es\/wp-json\/wp\/v2\/comments?post=4195"}],"version-history":[{"count":2,"href":"https:\/\/easyflighttraining.com\/es\/wp-json\/wp\/v2\/pages\/4195\/revisions"}],"predecessor-version":[{"id":100898,"href":"https:\/\/easyflighttraining.com\/es\/wp-json\/wp\/v2\/pages\/4195\/revisions\/100898"}],"wp:attachment":[{"href":"https:\/\/easyflighttraining.com\/es\/wp-json\/wp\/v2\/media?parent=4195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}