FREQUENTLY ASKED QUESTIONS (FAQs)

Your questions – our answers.

My Account

How can I create an account?

You can create your personal account during checkout process.

How can I reset my password?

That's possible through your account settings.

Shopping Experience

Why do I need an account for purchasing products?

We offer various products like personal training (on-site) and personalized, digital content. For accessing digital content securely, an account including subscriptions is mandatory. Therefore, you have to create an account when shopping with us. Feel free to read our terms and conditions as well as our privacy policy.

Purchase & Payment

Why can’t I add more than one item of its kind to the shopping cart?

This is a decision that we have taken for the protection of the buyers and is particularly aimed at digital content (subscriptions). In the case of subscriptions, the buyer is granted access to the digital content immediately after the verified payment (the start date is always the date of verification of the payment). To prevent the buyer from paying twice for the same content with the same usage time, we have implemented this rule in the store.

Which payment methods do you support?

All major payment options are supported. Please have a look at the checkout process as we’re frequently adding support for new payment methods.

How can I access my invoice?

Simply download your invoice from your account. Otherwise, you should have received it by email with the "order completed" email. Please note that you’ll only receive the invoice after the payment has been verified. In case you want us to re-send it by email, simply get in touch with us and provide us with your specific order number.

How long does it take to verify my payment?

That depends on your payment method. With direct bank transfers, it may take up to three business days. With other payments like Stripe or PayPal, it should regulary be a matter of seconds. Please get in touch with us if you think that something went wrong.

Digital Content & Subscriptions

How can I purchase a subscription?

Simply purchase a product with digital content. A subscription will be added to your account which allows you to view your individually purchased products.

How are accounts linked to subscriptions?

Your account can contain one or many subscriptions. A subscription will be added to your account when buying digital content.

Where can I view my subscriptions?

You can do that in your personal account.

How can I access digital content?

Digital content will be accessible through your account which you use for purchasing products. Navigate to the subscriptions area and view the content.

The page keeps saying "Loading..." and I can't view the content.

Due to high quality content and, therefore, large content sizes, the digital content might need a moment to load. If it won't, please refresh the page and try again. Clean your web browser's cache for the specific page with Strg/Ctrl + F5 on Windows or CMD + R on macOS. Please also deactivate and/or uninstall any extensions from your web browser that may prevent the digital training document to load.

The full screen mode is jerky.

Please give our systems a few seconds to display the content probably. It might take a few seconds. Possible extensions of your web browser might also have an impact to the performace.

Feedback Collections

What is a feedback collection?

A feedback collection is a collection of authentic pilot feedback about certain airline assessments with valuable hints and information.

How can I get access to the feedback collections?

Feedback collections are part of certain products that are airline-related. Please have a look at the product details of each product.

Will my comments be anonymous?

Yes, it will be anonymous to the public. Your name is always displayed anonymously according to the scheme of your full first name and the first letter of your last name. More information are displayed at each feedback collection.

Simulator Trainings

How can I make an appointment for simulator trainings?

Thank you for asking us. There are two options: First option: Purchase the simulator training in our shop and then make an appointment with us by using this specific form. Second option: Make an appointment using a specific form linked at the products. After we’ve exchanged dates and availabilities, feel free to book the simulator trining in our shop. Please note that when you book a simulator training, we can’t arrange the training next day but need some days for planning and organization. Therefore, we prefer you to get in touch with us before booking.

Partner with us

How can I apply for becoming a partner?

Please fill out the registration form and get in touch with us to apply as a partner. As a partner, you can sell products through Easyflight Training. For more information about the process, please navigate to the partner benefits.

Can I sell my products on Easyflight Training?

Selling products through Easyflight Training is possible for partners. You have to apply as a partner first as we’re focused on high quality products and services. However, you can always submit a product listing request so we can get a first impression of your product and collect all required data already. For more information about the process, please navigate to the partner benefits.

How can I submit a product listing?

When applying for a partner, we need to check the quality and further information and details of your products. Therefore, we ask you to send us a product listing request so we can get a first impression of your product and collect all required data already. For more information about the process, please navigate to the partner benefits.

Can I track my sales as a partner?

Yes, you can! You will have access to your a partner dashboard (dashboard for our partners which are vendors) after a successful application.

How do I get paid as a partner?

Details will be part of our contract.

What's the commission?

There will be a commission for Easyflight Training for listing products and maintaining the shop. Individual details will be part of our contract.

Where do I find the partner dashboard?

Simply navigate to your subscriptions and view the "Partner Toolkit" where you get all the necessary information.

Can I request a sales discount price?

Yes, as a partner, you can request that for a certain period of time. All the information can be found in the "Partner Toolkit" subscription that you'll be part of as a partner.

Help

How can I contact you?

Feel free to use our contact form. We’ll then get back to you as soon as possible.

I’m not happy with my purchase.

We’re truly sorry to hear that as customer satisfaction is at our highest priority. Before leaving a low rating, please feel free to contact us including your order id so we can find a solution.

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