Terms & Conditions

Last updated: 27.10.2026

§1 General Terms

1. The business relationship and contracts between the portal ‘Easyflight Training’ (hereafter, the ‘platform’) and purchasers of listed products (see §3 Range of Products) (hereafter, the ‘customer’), are governed by the following terms and conditions in conjunction with applicable legal regulations.
2. In legal terms, the contractor is a natural or juristic person or organization with legal capacity, operating for commercial or freelance purposes (in accordance with Singaporean law).
3. In legal terms, the consumer is any natural person engaging in a legal transaction outside their commercial or freelance occupation. Clients using the platform’s products on behalf of their employers are not considered consumers; in such cases, the employer is the contracting party, i.e., the employer will order digital content or book professional training.
4. Competitor means any natural person, company, organization, platform, training provider, school, consultant, content creator, software provider, marketplace, assessment preparation provider, aviation training provider, or any affiliated person acting directly or indirectly for such entity, that offers, develops, markets, distributes, resells, teaches, licenses, or plans to offer products or services that are identical, similar, comparable, or commercially substitutable to the platform’s products or services.
5. The following policies, in their current versions, apply: Privacy Policy, Refund Policy, Cookie Policy

§2 Applicability

1. The proprietor of the ‘Easyflight Training’ portal is Fibonacci Aviation Pte Ltd, 60 PAYA LEBAR RD, Singapore 409051, UEN: 202135046E.
2. These terms and conditions apply to every contract between the platform and the customer.
3. The legal venue and place of fulfillment is the registered office of Fibonacci Aviation Pte Ltd in Singapore if the customer:
   (1) is a businessman, a corporate body, or a foundation under public law,
   (2) has no legal venue in Singapore,
   (3) has transferred their place of residence or main residence beyond Singapore’s jurisdiction after the contract’s conclusion, or
   (4) if their residence is unknown on the effective date of commencement of legal action.
4. All contracts are subject to Singaporean laws unless other mandatory consumer protection laws override their application.
5. The contract is offered in English only.

§3 Range of Products

1. On its website (easyflighttraining.com), the platform distributes digital content (e.g. ebooks, computer-based trainings, and further assessment preparation materials for pilots, flight attendants, and air traffic controllers) as well as webinars and coachings (remote, on-site).
2. The digital contents are exclusively accessible online and through our application. Read more about how to use our application. It is not permitted to download the contents, and viewing them is only permitted within the secured domain. The contents are either provided by the platform or placed by third parties.
3. The range of aviation training events may be booked via the platform. These options are regularly updated. The platform is responsible for these activities and may assign external, qualified personnel as needed.
4. All fees, details, and conditions of the products apply as described on the platform’s website. Additional product-specific policies (e.g., temporary restrictions on coaching availability) may apply and can be found on the respective product pages (if applicable).

§4 Technical Requirements and Runtime

1. The customer is informed that access to the platform’s digital content requires specific technical equipment, including a network-capable personal computer / tablet / smartphone, an up-to-date browser, and a stable internet connection. Find out about the current compatibility requirements for our app and related hardware.
2. Attendance at webinars requires a webcam, headset, or comparable hardware, along with a commonly established videoconferencing application.
3. The platform guarantees an 80% uptime for its services. Should downtime exceed 20% of the runtime, customers may contact the platform to request compensation, provided they can demonstrate that the downtime exceeded the guaranteed 80% uptime. Liability exclusions apply for any technical requirement failures.
4. To ensure the quality and relevance of digital content, the platform reserves the right to add, modify, or update content during the access period. This ensures that the content remains current and valuable throughout the access period.

§5 Object of Agreement

1. The customer will register on the platform with their first name, last name, and email address. In their order entry, they will submit the required personal data to the platform. Registration enables an online summary of the customer’s personal data and orders.
2. The website presentation does not constitute a legally binding offer but an invitation to place an order. The services offered do not imply guaranteed success in achieving assessments or tests, although extensive exercise of the contents should generally accomplish the learning target.
3. Upon placing an order, the customer concludes a contract according to the conditions displayed on the website. Digital contents may be purchased for a limited access period (e.g. one, three, or six months). Once payment is verified, the customer receives a confirmation and electronic invoice sent to their stated email address, with access to digital contents. This concludes the contract. For webinars, the customer receives an email with the confirmed date and time.
4. Customers are required to retain login credentials securely, protect them from unauthorized access, and keep personal data updated.
5. The conclusion of any contract is subject to the customer’s truthful confirmation that they are not a competitor, are not acting on behalf of a competitor, and will use the purchased products solely for their own individual preparation. Any false, incomplete, or misleading declaration in this regard constitutes a material breach of contract.
6. By completing the checkout process, the customer confirms the declarations made during checkout, including acceptance of these Terms and Conditions, as well as related policies listed in §1 General Terms, consent to immediate digital access, acknowledgement of the loss of the right of withdrawal where applicable, and confirmation that the purchase is made solely for the customer’s own individual preparation and not for any competitive or commercial purpose.
7. The platform reserves the right to review orders after payment and before or after access has been granted. Where there are reasonable indications of competitor access, unauthorized commercial use, pricing errors, technical errors, payment irregularities, fraud, misuse, identity concerns, sanctions risks, or other legitimate business or legal risks, the platform may cancel the order and refund any payment received, unless legal grounds for retaining the payment exist.

§6 Right of Withdrawal for Consumers

Additional, current rules regarding refunds and cancellations can be found in the most recent version of the Refund Policy. These rules are part of the General Terms and Conditions, as described in §1 General Terms.

§7 Terms and Conditions of Use

1. The platform provides access to training material, assessments, and related content for individual use.
2. The user undertakes to use the platform solely for its intended purpose and in compliance with applicable laws and these terms.
3. The user shall not engage in any conduct that may impair, disrupt, or interfere with the proper functioning of the platform or its services.
4. The user shall not attempt to gain unauthorized access to any part of the platform, its systems, or related infrastructure.
5. Further provisions regarding account usage, access rights, and protection of platform content are set out in §8 Account, Access, and Platform Integrity and §9 Restricted Customers and Competitors.
6. The platform reserves the right to postpone bookings depending on availability. If the event cannot be conducted by the platform for reasons beyond its control (e.g., external bookings), the platform shall seek to arrange an alternative date.
7. The platform reserves the right to temporarily shut down its website and app for modifications or maintenance without notice.

§8 Account, Access, and Platform Integrity

1. The account is intended solely for the registered user and may not be transferred, shared, or otherwise made accessible to any third party. Any form of account sharing is strictly prohibited.
2. The platform reserves the right to restrict, suspend, or permanently terminate access to an account where there are reasonable indications of a breach of these terms, including but not limited to unauthorized sharing, misuse, suspicious activity, false registration or checkout information, unauthorized commercial use, or breaches. In such cases, access may be limited without prior notice and any remaining product access periods shall not be refunded to the extent permitted by applicable law.
3. The user shall ensure that all registration data is accurate, complete, and kept up to date. Any changes must be corrected without undue delay.
4. The user is responsible for safeguarding login credentials and ensuring that no unauthorized access occurs. Any activities carried out via the account shall be attributed to the user unless the user can demonstrate that such use occurred without authorization and without fault on their part.
5. If the user becomes aware of, or reasonably suspects, any unauthorized use of the account, the platform must be notified without undue delay.
6. All content made available on the platform, including but not limited to questions, training material, structure, layout, and databases, is protected by applicable intellectual property and database rights. Any reproduction, distribution, sharing, extraction, or reuse, in whole or in part, without prior written consent of the platform is strictly prohibited.
7. The use of the platform and its content for any commercial purpose, including but not limited to training third parties, reselling, sublicensing, or integrating the content into other services or platforms, is prohibited unless expressly authorized in writing by the platform.
8. All digital products are licensed, not sold. The customer receives a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the purchased content solely for their own individual preparation during the applicable access period. No rights are granted for commercial use, competitive analysis, benchmarking, copying, extraction, database creation, product development, training of third parties, resale, sublicensing, or publication.

§9 Restricted Customers and Competitors

1. Authorized Purpose of Use: The platform’s products and related services are intended solely for individual preparation by genuine candidates and authorized customers.
2. Exclusion of Competitors: Competitors are not permitted to purchase, access, register for, use, test, evaluate, monitor, copy, benchmark, reverse engineer, or otherwise interact with the platform’s products or services without the platform’s prior written authorization.
3. Prohibition of Direct and Indirect Access: This restriction also applies where a competitor acts through employees, contractors, freelancers, agencies, relatives, friends, nominees, test accounts, private email addresses, false identities, affiliated companies, or any other third party.
4. Customer Declaration and Warranty: By placing an order, creating an account, accessing the platform, or using any product, the customer confirms that they are not a competitor, are not acting on behalf of a competitor, and purchase and use the platform’s content solely for their own individual preparation and not for any competitive or commercial purpose, including copying, benchmarking, training third parties, resale, product development, or market research.
5. Review, Refusal, Cancellation, and Refund of Orders: The platform may review, delay, refuse, cancel, or refund any order, registration, subscription, webinar booking, or service request where there are reasonable indications of competitor access, unauthorized commercial use, false customer information, misuse, fraud, payment irregularities, identity concerns, sanctions risks, pricing errors, technical errors, or other legitimate business or legal risks. The platform is not required to disclose its internal review criteria or detection methods. If an order is cancelled before access has been granted, payments already received will be refunded unless legal grounds for retention exist.
6. Immediate Suspension and Termination of Access: The platform may suspend or terminate any order, account, subscription, product access, webinar booking, or service without prior notice where it reasonably suspects or determines that the customer is a competitor, is acting for a competitor, or has otherwise breached this section.
7. Revocation of License and Product Access: In the event of a breach of this section, any license or right to access and use the platform’s digital products ends immediately. The platform may revoke access to purchased products, subscriptions, scripts, e-books, CBTs, assessments, webinars, user accounts, and related services. The customer must immediately stop using the platform’s content and delete any unlawfully obtained or copied material.
8. Payment Retention: In such cases, the platform may retain payments already made to the extent permitted by applicable law, including as compensation for access granted, digital content delivered, administrative costs, investigation efforts, and breach-related damages.
9. Reservation of Further Rights and Claims: The platform reserves all further rights and remedies under applicable law, including claims for injunctive relief, damages, investigation costs, legal fees, deletion or return of copied content, and remedies for breach of contract, intellectual property infringement, database rights infringement, trade secret misuse, or unfair competition. Any suspension, termination, revocation of access, refusal of service, or retention of payments does not waive further claims by the platform.

§10 Fees and Payments

1. All fees (prices) for products / bookings / events / content apply as displayed on the website, including applicable tax rates.
2. The customer may choose their payment method among available options during the checkout process.
3. The contract is concluded once payment has been verified and the platform has accepted the order by granting access, sending a booking confirmation, or otherwise confirming acceptance. This does not limit the platform’s review, cancellation, correction, refund, suspension, or termination rights under these terms, e.g. as written in §5 Object of Agreement.
4. Payments via third parties (e.g., credit card, PayPal) are subject to that third party’s terms and conditions.
5. Pricing Errors and Order Refunds: We strive to ensure that all prices and product information on the website are accurate. However, pricing errors, technical errors, software bugs, incorrect discount settings, system malfunctions, or other unintended order conditions may occur. If such an error or other legitimate business or legal reason is identified, the platform reserves the right to cancel, correct, or refund the affected order, even after payment has been made or access has been granted. In such cases, the platform will inform the customer and refund any payment received, unless legal grounds for retaining the payment exist.

§11 Runtime and Termination

When ordering digital contents, the customer agrees to a access period. Digital products are accessible online for the selected period of time, which cannot be revised afterward. Cancellation is only possible by valid retraction.

§12 Special Product Conditions

§12.1 TRI/SFI Refresher Seminar

1. The following terms apply specifically to the TRI/SFI Refresher Seminar offered on easyflighttraining.com and supplement the general Terms and Conditions.
2. Role of Easyflight Training and Swan Fly Estonia: The seminar is commercially offered by Easyflight Training and delivered by Swan Fly Estonia under their EASA ATO approval EE/ATO/005. Purchasing this product constitutes a request to participate; all regulatory responsibility and training delivery rest with Swan Fly Estonia.
3. Acceptance of Participants: Final acceptance and seat allocation depend on approval by the Head of Training and CTKI of Swan Fly Estonia. Acceptance may be declined due to limited capacity, regulatory restrictions, or incomplete prerequisites. In such cases, an alternative date or a refund will be offered.
4. Prerequisites and Documentation: Participation requires meeting all applicable EASA prerequisites. Easyflight Training may share participant information with Swan Fly Estonia for compliance and administrative purposes.
5. Training Modifications: Swan Fly Estonia may adjust the seminar schedule or delivery if regulatory, operational, or safety reasons require it. If a date change becomes necessary, participants will be offered an alternative or a refund.
6. Participant Cancellations: Cancellations follow the policy published on easyflighttraining.com. No-show without prior written notice may lead to forfeiture of the fee.
7. No Automatic Certificate Issuance: Completion of the seminar does not guarantee the revalidation of TRI or SFI privileges. Revalidation depends on full compliance with EASA requirements and the procedures of the participant’s Competent Authority. The seminar is specifically designed and delivered for TRI/SFI Instructor Certificate revalidations in accordance with FCL.940.TRI(a)(1)(ii) and FCL.940.SFI(a)(2) only. Certificates of Completion are issued digitally within 24 hours after the seminar, and all required digital signatures are included in the price. Please note that a small number of EASA authorities still require manually signed certificates. In such cases, EFT will apply an additional handling and shipping fee of 70 EUR per certificate, subject to prior client approval.
8. Limitation of Liability: Easyflight Training is not liable for regulatory decisions, simulator availability, instructor scheduling, or authority processing times. Swan Fly Estonia is solely responsible for the training delivered under its ATO approval.
9. Governing Law: Product purchase is governed by the legal framework of Easyflight Training, while the training activity itself falls under the EASA regulatory system and Swan Fly Estonia’s ATO procedures.

§13 Cancellation

Additional, current rules regarding refunds and cancellations can be found in the most recent version of the Refund Policy. These rules are part of the General Terms and Conditions, as described in §1 General Terms.

§14 Exclusion of Liability

1. The platform does not guarantee permanent website accessibility.
2. The platform maintains high standards for content quality and accuracy but cannot guarantee freedom from faults, especially for third-party content. Liability claims are acknowledged only for intent or culpable negligence.
3. The platform’s training events are conducted by qualified personnel, but it does not guarantee professional outcomes or success resulting from training.
4. In cases where cancellations occur due to unforeseen or external circumstances, the platform will work with the customer to find suitable alternative arrangements but assumes no further liability.
5. The platform cannot guarantee the accuracy of all content provided by partners. If the platform becomes aware of incorrect information, it will remove such content immediately.
6. Liability is excluded if services cannot be accessed due to technical issues, such as internet connectivity problems or server failures.
7. Liability for severe health damage during events is limited to cases of culpable negligence.
8. Claims for damages against the platform expire one year after their occurrence.
9. Our products are not affiliated with, endorsed by, or connected to any airline, authority, or testing organization. No proprietary or confidential test material is used. Our products are intended solely for training purposes and do not constitute official certificates, examinations, or assessments.

§15 Data Protection

The platform complies with the Singapore Personal Data Protection Act (PDPA) and EU General Data Protection Regulation (GDPR) where applicable. Detailed information is available on the website in the Privacy Policy.

§16 Disclaimer on Content Accuracy

All digital contents (e.g. preparatory materials such as ebooks, question banks) provided on the platform are developed based on insights and feedback from participants of previous assessment centers. While every effort is made to ensure these materials are valuable and reflective of common assessment themes, the platform does not guarantee their accuracy, nor that they will precisely match or be used in any future assessments. The materials are intended solely for educational and preparatory purposes, and users should be aware that specific assessment criteria and content may vary.