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Refund Policy

Last updated: 02.11.2026

§1 Right of Withdrawal for Consumers

  1. Where mandatory consumer law grants a right of withdrawal, consumers may withdraw from the contract within the applicable statutory withdrawal period.
  2. For digital content or digital services, the customer expressly consents during checkout to immediate digital access before the end of the withdrawal period and acknowledges that the right of withdrawal will expire once access to the digital content or digital service begins, to the extent permitted by applicable law.
  3. Access to digital content may be granted immediately after successful payment and completion of the checkout confirmation.
  4. Any withdrawal must be submitted in writing within the applicable statutory period.
  5. This section applies only to statutory withdrawal rights. Contractual cancellation, rescheduling, refund, no-show, product-specific participation, and special product conditions are governed separately in §2 Cancellation and by any product-specific terms displayed on the relevant product page or during checkout. Mandatory consumer rights remain unaffected.

§2 Cancellation

§2.1 Generally Applicable Rules
  1. This section governs contractual cancellation, rescheduling, refund, no-show, and product-specific participation rules. It does not limit any mandatory statutory withdrawal rights of consumers under §1 Right of Withdrawal for Consumers.
  2. The customer may cancel a booked webinar up to one week prior to the event without due cause, free of charge. Any payments made in advance shall be returned entirely. When cancellation takes place up to a maximum of three days prior to the event, 50% of the booking fees can be returned. If that period has elapsed, there will be no refund. Exceptions are listed below.
  3. The promoter reserves the right to cancel webinars up to two days before they take place, in case the tutor is hindered by illness or other unwarranted circumstances that make proceeding unacceptable for the promoter. Any payments made in advance will be fully refunded.
  4. Product-specific regulations are described in the following sections and, where applicable, supersede the general regulations.
§2.1 Cancellation Policy for Coachings and Interview Trainings
  1. Cancellations Within 48 Hours of Appointment: If the customer cancels the appointment less than 48 hours before the scheduled time, no refund or option to reschedule will be provided, as significant preparatory work has already been done for your individual coaching session and the time has been reserved exclusively for you.
  2. Cancellations More Than 48 Hours Before Appointment: If the customer cancels more than 48 hours prior to the appointment, one-time rescheduling is permitted at no additional cost.
  3. Refund Policy: Once payment has been made, full refunds are not available.
§2.1 Cancellation Policy for Live Physics Course for Pilot Assessments (prev. Science Seminar)
  1. Instructor Illness: In the event that the instructor becomes ill or is otherwise unable to conduct the seminar, we reserve the right to reschedule the session at short notice. All participants will be informed promptly.
  2. Too Few Participants: If fewer than three participants have registered, the seminar may be cancelled up to three days before the scheduled date. Customers will be informed immediately and may choose either a free transfer to another available date within the following two months or a full refund for the cancelled lecture.
  3. Refunds and Rescheduling: No refunds will be issued under any circumstances. However, participants who cancel at least 72 hours before the scheduled seminar may reschedule once, free of charge, to another available date within a maximum of two months from the original date, subject to availability. If no other seminar dates are available, no refund will be granted. If a seminar date is canceled due to insufficient enrollment or the unavailability of instructors, the seminar may be rescheduled once at no additional cost, subject to availability.
  4. Seminar Format: The seminar has a total duration of 3 hours, typically consisting of 2.5 hours of lecture and 0.5 hours of structured Q&A (question and answer session). The length of the lecture may vary depending on the level of information regarding current assessment requirements and questions from the audience, and is determined by the lecturers.
  5. Materials and Rights: All rights to scripts, handouts, and seminar materials remain the property of Easyflight Training / Swan Fly Estonia after the seminar ends. Participants are not permitted to share, distribute, or reproduce any materials without prior written consent.
  6. Sharing of Participant Data: For the purpose of joint seminar invitations and access, participants’ first name, last name, and email address will be shared with other registered participants. By registering, you consent to this limited data sharing, which is strictly restricted to the scope of the seminar.