Refund Policy

Updated Refund Policy (will take effect shortly)

Right of Withdrawal for Consumers

1. Where mandatory consumer law grants a right of withdrawal, consumers may withdraw from the contract within the applicable statutory withdrawal period.
2. For digital content or digital services, the customer expressly consents during checkout to immediate digital access before the end of the withdrawal period and acknowledges that the right of withdrawal will expire once access to the digital content or digital service begins, to the extent permitted by applicable law.
3. Access to digital content may be granted immediately after successful payment and completion of the checkout confirmation.
4. Any withdrawal must be submitted in writing within the applicable statutory period.
5. This section applies only to statutory withdrawal rights. Contractual cancellation, rescheduling, refund, no-show, product-specific participation, and special product conditions are governed separately by section “Cancellation” and by any product-specific terms displayed on the relevant product page or during checkout. Mandatory consumer rights remain unaffected.
6. Since Paddle acts as the MoR (Merchant of Record), their Refund Policy, as currently in effect, applies.

Cancellation

1. This section governs contractual cancellation, rescheduling, refund, no-show, and product-specific participation rules. It does not limit any mandatory statutory withdrawal rights of consumers under section Right of Withdrawal for Consumers.
2. The customer may cancel a booked webinar up to one week prior to the event without due cause, free of charge. Any payments made in advance shall be returned entirely. When cancellation takes place up to a maximum of three days prior to the event, 50% of the booking fees can be returned. If that period has elapsed, there will be no refund. Exceptions are listed below.
3. The promoter reserves the right to cancel webinars up to two days before they take place, in case the tutor is hindered by illness or other unwarranted circumstances that make proceeding unacceptable for the promoter. Any payments made in advance will be fully refunded.
4. Cancellation Policy for Psychological Preparation Packages
   • Cancellations Within 48 Hours of Appointment: If the customer cancels the appointment less than 48 hours before the scheduled time, no refund or option to reschedule will be provided.
   • Cancellations More Than 48 Hours Before Appointment: If the customer cancels more than 48 hours prior to the appointment, rescheduling is permitted at no additional cost.
   • Refund Policy: Once payment has been made, full refunds are not available.
5. Cancellation Policy for Online Lectures (Science Seminar for Physics)
   • Instructor Illness: In the event that the instructor becomes ill or is otherwise unable to conduct the seminar, we reserve the right to reschedule the session at short notice. All participants will be informed promptly.
   • Too Few Participants: If fewer than three participants have registered, the seminar may be cancelled up to three days before the scheduled date. Customers will be informed immediately and may choose either a free transfer to another available date within the following two months or a full refund for the cancelled lecture.
   • Refunds and Rescheduling: No refunds will be issued under any circumstances. However, participants who cancel at least 24 hours before the scheduled seminar may reschedule once, free of charge, to another available date within a maximum of two months from the original date.
   • Seminar Format: The seminar has a total duration of 3 hours, typically consisting of 2.5 hours of lecture and 0.5 hours of structured Q&A (question and answer session). The length of the lecture may vary depending on the level of information regarding current assessment requirements and questions from the audience, and is determined by the lecturers.
   • Materials and Rights: All rights to scripts, handouts, and seminar materials remain the property of Easyflight Training / Swan Fly Estonia after the seminar ends. Participants are not permitted to share, distribute, or reproduce any materials without prior written consent.
   • Sharing of Participant Data: For the purpose of joint seminar invitations and access, participants’ first name, last name, and email address will be shared with other registered participants. By registering, you consent to this limited data sharing, which is strictly restricted to the scope of the seminar.
6. Special Product Conditions for TRI/SFI Refresher Seminar
   • The following terms apply specifically to the TRI/SFI Refresher Seminar offered on easyflighttraining.com and supplement the general Terms and Conditions.
   • Role of Easyflight Training and Swan Fly Estonia: The seminar is commercially offered by Easyflight Training and delivered by Swan Fly Estonia under their EASA ATO approval EE/ATO/005. Purchasing this product constitutes a request to participate; all regulatory responsibility and training delivery rest with Swan Fly Estonia.
   • Acceptance of Participants: Final acceptance and seat allocation depend on approval by the Head of Training and CTKI of Swan Fly Estonia. Acceptance may be declined due to limited capacity, regulatory restrictions, or incomplete prerequisites. In such cases, an alternative date or a refund will be offered.
   • Prerequisites and Documentation: Participation requires meeting all applicable EASA prerequisites. Easyflight Training may share participant information with Swan Fly Estonia for compliance and administrative purposes.
   • Training Modifications: Swan Fly Estonia may adjust the seminar schedule or delivery if regulatory, operational, or safety reasons require it. If a date change becomes necessary, participants will be offered an alternative or a refund.
   • Participant Cancellations: Cancellations follow the policy published on easyflighttraining.com. No-show without prior written notice may lead to forfeiture of the fee.
   • No Automatic Certificate Issuance: Completion of the seminar does not guarantee the revalidation of TRI or SFI privileges. Revalidation depends on full compliance with EASA requirements and the procedures of the participant’s Competent Authority. The seminar is specifically designed and delivered for TRI/SFI Instructor Certificate revalidations in accordance with FCL.940.TRI(a)(1)(ii) and FCL.940.SFI(a)(2) only. Certificates of Completion are issued digitally within 24 hours after the seminar, and all required digital signatures are included in the price. Please note that a small number of EASA authorities still require manually signed certificates. In such cases, Swan Fly Estonia will apply an additional handling and shipping fee of 70 EUR per certificate, subject to prior client approval.
   • Limitation of Liability: Easyflight Training is not liable for regulatory decisions, simulator availability, instructor scheduling, or authority processing times. Swan Fly Estonia is solely responsible for the training delivered under its ATO approval.
   • Governing Law: Product purchase is governed by the legal framework of Easyflight Training, while the training activity itself falls under the EASA regulatory system and Swan Fly Estonia’s ATO procedures.