Terms & Conditions

Last updated: 24.05.2026

1. General Terms

1. The business relationship and contracts between the portal ‘Easyflight Training’ (hereafter, the ‘platform’) and purchasers of digital scripts, e-books for pilots, flight attendants, air controllers, and tuition for aptitude tests for airline assessments, aptitude tests, as well as bookings of online training webinars on offer (hereafter, the ‘customer’), are governed by the following terms and conditions in conjunction with applicable legal regulations.
2. In legal terms, the contractor is a natural or juristic person or organization with legal capacity, operating for commercial or freelance purposes (in accordance with Singaporean law).
3. In legal terms, the consumer is any natural person engaging in a legal transaction outside their commercial or freelance occupation. Clients using the platform’s products on behalf of their employers are not considered consumers; in such cases, the employer is the contracting party, i.e., the employer will order digital content or book professional training.
4. Competitor means any natural person, company, organization, platform, training provider, school, consultant, content creator, software provider, marketplace, assessment preparation provider, aviation training provider, or any affiliated person acting directly or indirectly for such entity, that offers, develops, markets, distributes, resells, teaches, licenses, or plans to offer products or services that are identical, similar, comparable, or commercially substitutable to the platform’s products or services.

2. Applicability

1. The proprietor of the ‘Easyflight Training’ portal is Fibonacci Research LLP, 60 PAYA LEBAR RD, Singapore 409051, UEN: T21LL1544A.
2. These terms and conditions apply to every contract between the platform and the customer.
3. The legal venue and place of fulfillment is the registered office of Fibonacci Research LLP in Singapore if the customer:
   (1) is a businessman, a corporate body, or a foundation under public law,
   (2) has no legal venue in Singapore,
   (3) has transferred their place of residence or main residence beyond Singapore’s jurisdiction after the contract’s conclusion, or
   (4) if their residence is unknown on the effective date of commencement of legal action.
4. All contracts are subject to Singaporean laws unless other mandatory consumer protection laws override their application.
5. The contract is offered in English only.

3. Range of Products

1. On its website (easyflighttraining.com), the platform distributes digital content subscriptions (scripts and e-books on aviation assessment training for pilots, attendants, and air controllers, tuition for aptitude tests, and aptitude tests), and aviation webinars (videoconference training).
2. The assessment scripts, e-books, aptitude tuition, and aptitude tests are exclusively accessible online. It is not permitted to download the contents, and viewing them is only permitted within the secured domain. The contents are either provided by the platform or placed by third parties.
3. The range of aviation training events may be booked via the platform. These options are regularly updated and provide bookings for pilot webinars. The platform is responsible for these activities and may assign external, qualified personnel as needed.
4. All fees, details, and conditions of the products apply as described on the platform’s website.

4. Technical Requirements and Runtime

The customer is informed that access to the platform’s digital content requires specific technical equipment, including a network-capable personal computer, an up-to-date browser, and an internet connection. Attendance at webinars also requires a webcam, headset, or comparable hardware, along with a commonly established videoconferencing application. The platform guarantees an 80% uptime for its services. Should downtime exceed 20% of the runtime, customers may contact the platform to request compensation, provided they can demonstrate that the downtime exceeded the guaranteed 80% uptime. Liability exclusions apply for any technical requirement failures.

To ensure the quality and relevance of digital content, the platform reserves the right to add, modify, or update content during the subscription period. This ensures that the content remains current and valuable throughout the subscription term.

5. Object of Agreement

1. The customer will register on the platform with their email address. In their order entry, they will submit the required personal data to the platform. Registration enables an online summary of the customer’s personal data and orders.
2. The website presentation does not constitute a legally binding offer but an invitation to place an order. The services offered do not imply guaranteed success in achieving assessments or tests, although extensive exercise of the contents should generally accomplish the learning target.
3. Upon placing an order, the customer concludes a contract according to the conditions displayed on the website. Digital contents (e.g., scripts, e-books, and aptitude tests) may be subscribed for one, three, or six months. Once payment is verified, the customer receives a confirmation and electronic invoice sent to their stated email address, with access to digital contents such as scripts, e-books, aptitude tuition, and aptitude tests. This concludes the contract. For webinars, the customer receives an email with the confirmed date and time.
4. Customers are required to retain login credentials securely, protect them from unauthorized access, and keep personal data updated.
5. The conclusion of any contract is subject to the customer’s truthful confirmation that they are not a competitor, are not acting on behalf of a competitor, and will use the purchased products solely for their own individual preparation. Any false, incomplete, or misleading declaration in this regard constitutes a material breach of contract.
6. By completing the checkout process, the customer confirms the declarations made during checkout, including acceptance of these Terms and Conditions, acknowledgement of the Privacy Policy, consent to immediate digital access, acknowledgement of the loss of the right of withdrawal where applicable, and confirmation that the purchase is made solely for the customer’s own individual preparation and not for any competitive or commercial purpose.
7. The platform reserves the right to review orders after payment and before or after access has been granted. Where there are reasonable indications of competitor access, unauthorized commercial use, pricing errors, technical errors, payment irregularities, fraud, misuse, identity concerns, sanctions risks, or other legitimate business or legal risks, the platform may cancel the order and refund any payment received, unless legal grounds for retaining the payment exist.

6. Right of Withdrawal for Consumers

1. Where mandatory consumer law grants a right of withdrawal, consumers may withdraw from the contract within the applicable statutory withdrawal period.
2. For digital content or digital services, the customer expressly consents during checkout to immediate digital access before the end of the withdrawal period and acknowledges that the right of withdrawal will expire once access to the digital content or digital service begins, to the extent permitted by applicable law.
3. Access to digital content may be granted immediately after successful payment and completion of the checkout confirmation.
4. Any withdrawal must be submitted in writing within the applicable statutory period.
5. This section applies only to statutory withdrawal rights. Contractual cancellation, rescheduling, refund, no-show, product-specific participation, and special product conditions are governed separately by section Cancellation and by any product-specific terms displayed on the relevant product page or during checkout. Mandatory consumer rights remain unaffected.

7. Terms and Conditions of Use

1. The platform provides access to training material, assessments, and related content for individual use.
2. The user undertakes to use the platform solely for its intended purpose and in compliance with applicable laws and these terms.
3. The user shall not engage in any conduct that may impair, disrupt, or interfere with the proper functioning of the platform or its services.
4. The user shall not attempt to gain unauthorized access to any part of the platform, its systems, or related infrastructure.
5. Further provisions regarding account usage, access rights, and protection of platform content are set out in sections Account, Access, and Platform Integrity and Restricted Customers and Competitors.
6. The platform reserves the right to postpone bookings depending on availability. If the event cannot be conducted by the platform for reasons beyond its control (e.g., external bookings), the platform shall seek to arrange an alternative date.
7. The platform reserves the right to temporarily shut down its website for modifications or maintenance without notice.

8. Account, Access, and Platform Integrity

1. The account is intended solely for the registered user and may not be transferred, shared, or otherwise made accessible to any third party. Any form of account sharing is strictly prohibited.
2. The platform reserves the right to restrict, suspend, or permanently terminate access to an account where there are reasonable indications of a breach of these terms, including but not limited to unauthorized sharing, misuse, suspicious activity, false registration or checkout information, unauthorized commercial use, or breaches of sections 8 or 9. In such cases, access may be limited without prior notice and any remaining product access periods shall not be refunded to the extent permitted by applicable law.
3. The user shall ensure that all registration data is accurate, complete, and kept up to date. Any changes must be corrected without undue delay.
4. The user is responsible for safeguarding login credentials and ensuring that no unauthorized access occurs. Any activities carried out via the account shall be attributed to the user unless the user can demonstrate that such use occurred without authorization and without fault on their part.
5. If the user becomes aware of, or reasonably suspects, any unauthorized use of the account, the platform must be notified without undue delay.
6. All content made available on the platform, including but not limited to questions, training material, structure, layout, and databases, is protected by applicable intellectual property and database rights. Any reproduction, distribution, sharing, extraction, or reuse, in whole or in part, without prior written consent of the platform is strictly prohibited.
7. The use of the platform and its content for any commercial purpose, including but not limited to training third parties, reselling, sublicensing, or integrating the content into other services or platforms, is prohibited unless expressly authorized in writing by the platform.
8. All digital products are licensed, not sold. The customer receives a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the purchased content solely for their own individual preparation during the applicable access period. No rights are granted for commercial use, competitive analysis, benchmarking, copying, extraction, database creation, product development, training of third parties, resale, sublicensing, or publication.

9. Restricted Customers and Competitors

1. Authorized Purpose of Use: The platform’s products and related services are intended solely for individual preparation by genuine candidates and authorized customers.
2. Exclusion of Competitors: Competitors are not permitted to purchase, access, register for, use, test, evaluate, monitor, copy, benchmark, reverse engineer, or otherwise interact with the platform’s products or services without the platform’s prior written authorization.
3. Prohibition of Direct and Indirect Access: This restriction also applies where a competitor acts through employees, contractors, freelancers, agencies, relatives, friends, nominees, test accounts, private email addresses, false identities, affiliated companies, or any other third party.
4. Customer Declaration and Warranty: By placing an order, creating an account, accessing the platform, or using any product, the customer confirms that they are not a competitor, are not acting on behalf of a competitor, and purchase and use the platform’s content solely for their own individual preparation and not for any competitive or commercial purpose, including copying, benchmarking, training third parties, resale, product development, or market research.
5. Review, Refusal, Cancellation, and Refund of Orders: The platform may review, delay, refuse, cancel, or refund any order, registration, subscription, webinar booking, or service request where there are reasonable indications of competitor access, unauthorized commercial use, false customer information, misuse, fraud, payment irregularities, identity concerns, sanctions risks, pricing errors, technical errors, or other legitimate business or legal risks. The platform is not required to disclose its internal review criteria or detection methods. If an order is cancelled before access has been granted, payments already received will be refunded unless legal grounds for retention exist.
6. Immediate Suspension and Termination of Access: The platform may suspend or terminate any order, account, subscription, product access, webinar booking, or service without prior notice where it reasonably suspects or determines that the customer is a competitor, is acting for a competitor, or has otherwise breached this section.
7. Revocation of License and Product Access: In the event of a breach of this section, any license or right to access and use the platform’s digital products ends immediately. The platform may revoke access to purchased products, subscriptions, scripts, e-books, CBTs, assessments, webinars, user accounts, and related services. The customer must immediately stop using the platform’s content and delete any unlawfully obtained or copied material.
8. Payment Retention: In such cases, the platform may retain payments already made to the extent permitted by applicable law, including as compensation for access granted, digital content delivered, administrative costs, investigation efforts, and breach-related damages.
9. Reservation of Further Rights and Claims: The platform reserves all further rights and remedies under applicable law, including claims for injunctive relief, damages, investigation costs, legal fees, deletion or return of copied content, and remedies for breach of contract, intellectual property infringement, database rights infringement, trade secret misuse, or unfair competition. Any suspension, termination, revocation of access, refusal of service, or retention of payments does not waive further claims by the platform.

10. Fees and Payments

1. All fees for bookings and content apply as displayed on the website, including applicable tax rates.
2. The customer may choose their payment method among available options during the order process.
3. The contract is concluded once payment has been verified and the platform has accepted the order by granting access, sending a booking confirmation, or otherwise confirming acceptance. This does not limit the platform’s review, cancellation, correction, refund, suspension, or termination rights under these terms.
4. Payments via third parties (e.g., credit card, PayPal) are subject to that third party’s terms and conditions.
5. Pricing Errors and Order Refunds: We strive to ensure that all prices and product information on the website are accurate. However, pricing errors, technical errors, software bugs, incorrect discount settings, system malfunctions, or other unintended order conditions may occur. If such an error or other legitimate business or legal reason is identified, the platform reserves the right to cancel, correct, or refund the affected order, even after payment has been made or access has been granted. In such cases, the platform will inform the customer and refund any payment received, unless legal grounds for retaining the payment exist.

11. Runtime and Termination

When ordering digital contents, the customer agrees to a subscription period. Scripts, e-books, and aptitude tests are accessible online for either one, three or six months. This period cannot be revised afterward. Subscription cancellation is only possible by valid retraction (see 6.3).

12. Cancellation

1. This section governs contractual cancellation, rescheduling, refund, no-show, and product-specific participation rules. It does not limit any mandatory statutory withdrawal rights of consumers under section Right of Withdrawal for Consumers.
2. The customer may cancel a booked webinar up to one week prior to the event without due cause, free of charge. Any payments made in advance shall be returned entirely. When cancellation takes place up to a maximum of three days prior to the event, 50% of the booking fees can be returned. If that period has elapsed, there will be no refund. Exceptions are listed below.
3. The promoter reserves the right to cancel webinars up to two days before they take place, in case the tutor is hindered by illness or other unwarranted circumstances that make proceeding unacceptable for the promoter. Any payments made in advance will be fully refunded.
4. Cancellation Policy for Psychological Preparation Packages
   • Cancellations Within 48 Hours of Appointment: If the customer cancels the appointment less than 48 hours before the scheduled time, no refund or option to reschedule will be provided.
   • Cancellations More Than 48 Hours Before Appointment: If the customer cancels more than 48 hours prior to the appointment, rescheduling is permitted at no additional cost.
   • Refund Policy: Once payment has been made, full refunds are not available.
5. Cancellation Policy for Online Lectures (PHY/TVT Science Seminar)
   • Instructor Illness: In the event that the instructor becomes ill or is otherwise unable to conduct the seminar, we reserve the right to reschedule the session at short notice. All participants will be informed promptly.
   • Refunds and Rescheduling: No refunds will be issued under any circumstances. However, participants who cancel at least 24 hours before the scheduled seminar may reschedule once, free of charge, to another available date within a maximum of two months from the original date.
   • Seminar Format: The seminar has a total duration of 3 hours, typically consisting of 2.5 hours of lecture and 0.5 hours of structured Q&A (question and answer session). The length of the lecture may vary depending on the level of information regarding current assessment requirements and questions from the audience, and is determined by the lecturers.
   • Materials and Rights: All rights to scripts, handouts, and seminar materials remain the property of Easyflight Training / Swan Fly Estonia after the seminar ends. Participants are not permitted to share, distribute, or reproduce any materials without prior written consent.
   • Sharing of Participant Data: For the purpose of joint seminar invitations and access, participants’ first name, last name, and email address will be shared with other registered participants. By registering, you consent to this limited data sharing, which is strictly restricted to the scope of the seminar.
6. Special Product Conditions for TRI/SFI Refresher Seminar
   • The following terms apply specifically to the TRI/SFI Refresher Seminar offered on easyflighttraining.com and supplement the general Terms and Conditions.
   • Role of Easyflight Training and Swan Fly Estonia: The seminar is commercially offered by Easyflight Training and delivered by Swan Fly Estonia under their EASA ATO approval EE/ATO/005. Purchasing this product constitutes a request to participate; all regulatory responsibility and training delivery rest with Swan Fly Estonia.
   • Acceptance of Participants: Final acceptance and seat allocation depend on approval by the Head of Training and CTKI of Swan Fly Estonia. Acceptance may be declined due to limited capacity, regulatory restrictions, or incomplete prerequisites. In such cases, an alternative date or a refund will be offered.
   • Prerequisites and Documentation: Participation requires meeting all applicable EASA prerequisites. Easyflight Training may share participant information with Swan Fly Estonia for compliance and administrative purposes.
   • Training Modifications: Swan Fly Estonia may adjust the seminar schedule or delivery if regulatory, operational, or safety reasons require it. If a date change becomes necessary, participants will be offered an alternative or a refund.
   • Participant Cancellations: Cancellations follow the policy published on easyflighttraining.com. No-show without prior written notice may lead to forfeiture of the fee.
   • No Automatic Certificate Issuance: Completion of the seminar does not guarantee the revalidation of TRI or SFI privileges. Revalidation depends on full compliance with EASA requirements and the procedures of the participant’s Competent Authority. The seminar is specifically designed and delivered for TRI/SFI Instructor Certificate revalidations in accordance with FCL.940.TRI(a)(1)(ii) and FCL.940.SFI(a)(2) only. Certificates of Completion are issued digitally within 24 hours after the seminar, and all required digital signatures are included in the price. Please note that a small number of EASA authorities still require manually signed certificates. In such cases, EFT will apply an additional handling and shipping fee of 70 EUR per certificate, subject to prior client approval.
   • Limitation of Liability: Easyflight Training is not liable for regulatory decisions, simulator availability, instructor scheduling, or authority processing times. Swan Fly Estonia is solely responsible for the training delivered under its ATO approval.
   • Governing Law: Product purchase is governed by the legal framework of Easyflight Training, while the training activity itself falls under the EASA regulatory system and Swan Fly Estonia’s ATO procedures.

13. Exclusion of Liability

1. The platform does not guarantee permanent website accessibility.
2. The platform maintains high standards for content quality and accuracy but cannot guarantee freedom from faults, especially for third-party content. Liability claims are acknowledged only for intent or culpable negligence.
3. The platform’s training events are conducted by qualified personnel, but it does not guarantee professional outcomes or success resulting from training.
4. In cases where cancellations occur due to unforeseen or external circumstances, the platform will work with the customer to find suitable alternative arrangements but assumes no further liability.
5. The platform cannot guarantee the accuracy of all content provided by partners. If the platform becomes aware of incorrect information, it will remove such content immediately.
6. Liability is excluded if services cannot be accessed due to technical issues, such as internet connectivity problems or server failures.
7. Liability for severe health damage during events is limited to cases of culpable negligence.
8. Claims for damages against the platform expire one year after their occurrence.

14. Data Protection

The platform complies with the Singapore Personal Data Protection Act (PDPA) and EU General Data Protection Regulation (GDPR) where applicable. Detailed information is available on the website in the Privacy Policy.

15. Disclaimer on Content Accuracy

All scripts, questions, and preparatory materials provided on the platform are developed based on insights and feedback from participants of previous assessment centers. While every effort is made to ensure these materials are valuable and reflective of common assessment themes, the platform does not guarantee their accuracy, nor that they will precisely match or be used in any future assessments. The materials are intended solely for educational and preparatory purposes, and users should be aware that specific assessment criteria and content may vary.