Terms & Conditions

Last updated: 14.11.2025

1. General Terms

  1. The business relationship and contracts between the portal ‘Easyflight Training’ (hereafter, the ‘platform’) and purchasers of digital scripts, e-books for pilots, flight attendants, air controllers, and tuition for aptitude tests for airline assessments, aptitude tests, as well as bookings of online training webinars on offer (hereafter, the ‘customer’), are governed by the following terms and conditions in conjunction with applicable legal regulations.
  2. In legal terms, the contractor is a natural or juristic person or organization with legal capacity, operating for commercial or freelance purposes (in accordance with Singaporean law).
  3. In legal terms, the consumer is any natural person engaging in a legal transaction outside their commercial or freelance occupation. Clients using the platform’s products on behalf of their employers are not considered consumers; in such cases, the employer is the contracting party, i.e., the employer will order digital content or book professional training.

2. Applicability

  1. The proprietor of the ‘Easyflight Training’ portal is Fibonacci Research LLP, 60 PAYA LEBAR RD #07-54, Singapore 409051, UEN: T21LL1544A.
  2. These terms and conditions apply to every contract between the platform and the customer.
  3. The legal venue and place of fulfillment is the registered office of Fibonacci Research LLP in Singapore if the customer:
    (1) is a businessman, a corporate body, or a foundation under public law,
    (2) has no legal venue in Singapore,
    (3) has transferred their place of residence or main residence beyond Singapore’s jurisdiction after the contract’s conclusion, or
    (4) if their residence is unknown on the effective date of commencement of legal action.
  4. All contracts are subject to Singaporean laws unless other mandatory consumer protection laws override their application.
  5. The contract is offered in English only.

3. Range of Products

  1. On its website (easyflighttraining.com), the platform distributes digital content subscriptions (scripts and e-books on aviation assessment training for pilots, attendants, and air controllers, tuition for aptitude tests, and aptitude tests), and aviation webinars (videoconference training).
  2. The assessment scripts, e-books, aptitude tuition, and aptitude tests are exclusively accessible online. It is not permitted to download the contents, and viewing them is only permitted within the secured domain. The contents are either provided by the platform or placed by third parties.
  3. The range of aviation training events may be booked via the platform. These options are regularly updated and provide bookings for pilot webinars. The platform is responsible for these activities and may assign external, qualified personnel as needed.
  4. All fees, details, and conditions of the products apply as described on the platform’s website.

4. Technical Requirements and Runtime

The customer is informed that access to the platform’s digital content requires specific technical equipment, including a network-capable personal computer, an up-to-date browser, and an internet connection. Attendance at webinars also requires a webcam, headset, or comparable hardware, along with a commonly established videoconferencing application. The platform guarantees an 80% uptime for its services. Should downtime exceed 20% of the runtime, customers may contact the platform to request compensation, provided they can demonstrate that the downtime exceeded the guaranteed 80% uptime. Liability exclusions apply for any technical requirement failures.

To ensure the quality and relevance of digital content, the platform reserves the right to add, modify, or update content during the subscription period. This ensures that the content remains current and valuable throughout the subscription term.

5. Object of Agreement

  1. The customer will register on the platform with their email address. In their order entry, they will submit the required personal data to the platform. Registration enables an online summary of the customer’s personal data and orders.
  2. The website presentation does not constitute a legally binding offer but an invitation to place an order. The services offered do not imply guaranteed success in achieving assessments or tests, although extensive exercise of the contents should generally accomplish the learning target.
  3. Upon placing an order, the customer concludes a contract according to the conditions displayed on the website. Digital contents (e.g., scripts, e-books, and aptitude tests) may be subscribed for one, three, or six months. Once payment is verified, the customer receives a confirmation and electronic invoice sent to their stated email address, with access to digital contents such as scripts, e-books, aptitude tuition, and aptitude tests. This concludes the contract. For webinars, the customer receives an email with the confirmed date and time.
  4. Customers are required to retain login credentials securely, protect them from unauthorized access, and keep personal data updated.

6. Withdrawal and Retraction

  1. Withdrawal from the contract is regulated by law, and conditions vary based on the type of order.
  2. If a consumer wishes to retract the contract, they may do so per legal regulations.
  3. Consumers ordering the platform’s digital contents and webinars are entitled to retraction within 14 days from contract conclusion. If cancellation of booked events occurs after this period, cancellation conditions apply as outlined below.
  4. By clicking the option to waive the refund policy, the customer agrees to gain immediate access to the purchased product. Once activated, this option invalidates any right to retraction or refund.
  5. The customer’s right to retraction/withdrawal after ordering subscriptions for digital contents expires once the purchase process is completed. The customer will acknowledge this during the order process.
  6. Retraction regulations do not apply to contractor agreements; contractors have only valid withdrawal rights under specific circumstances.
  7. A valid withdrawal or retraction must be submitted in writing within the statutory period and received by the platform.

7. Terms and Conditions of Use

  1. All platform digital training material (e.g., scripts, e-books, aptitude tuition, aptitude tests) is subject to international copyright laws. Their use is restricted to online access. Downloading, transmitting, or backing up content, in whole or in part, is prohibited unless explicitly permitted in writing.
  2. Commercial use, publication, or distribution of any platform digital training material, in whole or in part, is strictly prohibited. Unauthorized publication or distribution of content may result in immediate removal of the user from the platform and further action, including claims for compensation for any damages incurred.
  3. The platform reserves the right to postpone bookings depending on availability. If the event cannot be conducted by the platform for reasons beyond its control (e.g., external bookings), the platform shall seek to arrange an alternative date.
  4. The platform reserves the right to temporarily shut down its website for modifications or maintenance without notice.

8. Fees and Payments

  1. All fees for bookings and content apply as displayed on the website, including applicable tax rates.
  2. The customer may choose their payment method among available options during the order process. The order is concluded upon payment verification.
  3. Payments via third parties (e.g., credit card, PayPal) are subject to that third party’s terms and conditions.

9. Runtime and Termination

When ordering digital contents, the customer agrees to a subscription period. Scripts, e-books, and aptitude tests are accessible online for either one, three or six months. This period cannot be revised afterward. Subscription cancellation is only possible by valid retraction (see 6.3).

10. Cancellation

  1. The customer may cancel a booked webinar up to one week prior to the event without due cause, free of charge. Any payments made in advance shall be returned entirely. When cancellation takes place up to a maximum of three days prior to the event, 50% of the booking fees can be returned. If that period has elapsed, there will be no refund. Exceptions are listed below.
  2. The promoter reserves the right to cancel webinars up to two days before they take place, in case the tutor is hindered by illness or other unwarranted circumstances that make proceeding unacceptable for the promoter. Any payments made in advance will be fully refunded.
  3. Cancellation Policy for Psychological Preparation Packages
    • Cancellations Within 48 Hours of Appointment: If the customer cancels the appointment less than 48 hours before the scheduled time, no refund or option to reschedule will be provided.
    • Cancellations More Than 48 Hours Before Appointment: If the customer cancels more than 48 hours prior to the appointment, rescheduling is permitted at no additional cost.
    • Refund Policy: Once payment has been made, full refunds are not available.
  4. Cancellation Policy for Online Lectures (Online Seminar)
    • Instructor Illness: In the event that the instructor becomes ill or is otherwise unable to conduct the seminar, we reserve the right to reschedule the session at short notice. All participants will be informed promptly.
    • Refunds and Rescheduling: No refunds will be issued under any circumstances. However, participants who cancel at least 24 hours before the scheduled seminar may reschedule once, free of charge, to another available date within a maximum of two months from the original date.
    • Seminar Format: The seminar has a total duration of 3 hours, typically consisting of 2.5 hours of lecture and 0.5 hours of structured Q&A (question and answer session). The length of the lecture may vary depending on the level of information regarding current assessment requirements and questions from the audience, and is determined by the lecturers.
    • Materials and Rights: All rights to scripts, handouts, and seminar materials remain the property of Easyflight Training / Swan Fly Estonia after the seminar ends. Participants are not permitted to share, distribute, or reproduce any materials without prior written consent.
    • Sharing of Participant Data: For the purpose of joint seminar invitations and access, participants’ first name, last name, and email address will be shared with other registered participants. By registering, you consent to this limited data sharing, which is strictly restricted to the scope of the seminar.

11. Exclusion of Liability

  1. The platform does not guarantee permanent website accessibility.
  2. The platform maintains high standards for content quality and accuracy but cannot guarantee freedom from faults, especially for third-party content. Liability claims are acknowledged only for intent or culpable negligence.
  3. The platform’s training events are conducted by qualified personnel, but it does not guarantee professional outcomes or success resulting from training.
  4. In cases where cancellations occur due to unforeseen or external circumstances, the platform will work with the customer to find suitable alternative arrangements but assumes no further liability.
  5. The platform cannot guarantee the accuracy of all content provided by partners. If the platform becomes aware of incorrect information, it will remove such content immediately.
  6. Liability is excluded if services cannot be accessed due to technical issues, such as internet connectivity problems or server failures.
  7. Liability for severe health damage during events is limited to cases of culpable negligence.
  8. Claims for damages against the platform expire one year after their occurrence.

13. Data Protection

The platform complies with the Singapore Personal Data Protection Act (PDPA) and EU General Data Protection Regulation (GDPR) where applicable. Detailed information is available on the website in the Privacy Policy.

14. Disclaimer on Content Accuracy

All scripts, questions, and preparatory materials provided on the platform are developed based on insights and feedback from participants of previous assessment centers. While every effort is made to ensure these materials are valuable and reflective of common assessment themes, the platform does not guarantee their accuracy, nor that they will precisely match or be used in any future assessments. The materials are intended solely for educational and preparatory purposes, and users should be aware that specific assessment criteria and content may vary.

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